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Always use two-factor authentication to keep your financial transactions safe, whether you're putting money into $ or taking money out of $. End-to-end encryption is used for personal profiles, which keeps each customer's registration information, transaction history, and preferences private. Advanced permission protocols make it very hard to get to data, which stops unauthorised use or exposure. Customers benefit from automated fraud detection and constant system monitoring. All transfers of $ in or out are handled by certified, third-party payment providers who follow the rules for Canada in their region. Users can easily see their account logs, see changes to their contact or address information, and change their communication settings. Through the secure portal, each person can change their notification settings or ask to have their account deleted. We follow all of Canada's main data protection laws. We make it easy to manage consent and are always available to help with questions or requests. Please see our separate user agreement and data management documentation for more information. Your safety is our top priority, so start protecting your experience.
To efficiently manage your account and process payments like deposits or withdrawals in $, registration requires providing accurate identification details. Always send in your most recent personal information so that each Canadian user can have their transactions checked and make sure they are following the rules.
The data that was collected includes basic profile information like name, contact information, date of birth, and account credentials. For the sake of financial integrity, payment records and transaction logs are kept safe so that deposits, winnings, or balance changes in $ can be tracked.
Every record has a specific purpose, such as making payments easier, providing technical support, and keeping gaming safe. Tools for monitoring usage help find suspicious behaviour and make sure that all player interactions are fair. Analytical tools look at how users behave and change the experience based on their preferences, device type, and how they access the site. Only authorised people who need the information for payment processing, compliance, or technical support questions can get it. Regular checks make sure that all data use is legal in Canada.
Users should make strong, unique passwords and keep their authentication information private to help keep their personal accounts safe.
To get a copy of all the personal data stored in your profile, write a request through your account dashboard or contact form. To prove your identity before sharing, you need to give your registered email address and proof of identity.
Take a close look at the data that is sent to outside service providers. We only share information with third parties that is needed for things like processing payments, verifying information, or doing technical work. Understand that banking partners and fraud prevention agencies may get certain transaction details before you make a deposit or withdraw $. There are no unsolicited data sales or indirect transfers. Data is not given out for advertising, profiling, or other business reasons that are not related. All sharing agreements must follow strict rules set by Canada data protection laws. We check and keep an eye on our partners. Third parties are checked for compliance and security, and processing agreements make sure that everyone is responsible. You can send a written request through the contact form if you want to know which vendors currently support site functionality. Sending data across borders is legal. When information needs to cross borders, standard contractual clauses protect it in the same way that local laws do. This means that your records are safe no matter where the server is. In your account dashboard, you can choose settings that limit the sharing of optional data with analytics or improvement tools. To keep your profile as private as possible, turn off all integrations that aren't necessary.
If you see any unauthorised transactions, strange activity on your account, or a possible breach of your payment information or personal data, use the contact form on the account dashboard right away. Adding details like transaction IDs, date/time, and areas affected will speed up the process of finding a solution.
A dedicated team will confirm receipt of an issue within 24 hours of it being reported. Most of the time, investigations end within seven business days. You will get updates on your case status through the way you chose to communicate. If you still have complaints that haven't been resolved, you can take them to the next level by following the dispute process in your account settings.
Do something | Who to Get in Touch With | Timeframe Expected |
---|---|---|
Thinks there may have been a data leak | Data Officer (support email) | Acknowledgement within one day |
Unusual Movement of Funds | Hotline for customer service | Immediate response |
Account Access Compromise | Account Manager through the dashboard | Resolution within 7 business days |
Escalation/Appeal | Ombudsman contact (see account) | Additional 5 days |
Always keep your $ balance and payment details secure. Don't share your login information, and change your password often to lower the risks.
Bonus
for first deposit
1000CAD + 250 FS